Operations Assistant | Toronto, ON

Reports To: Operations Manager
Job Location:
Toronto, ON
Employment Type: 
Full-time
Compensation: Compensation commensurate with experience.

Cirrus Consulting Group is one of North America’s preeminent healthcare consulting firms. Headquartered in Toronto, Canada, Cirrus provides a wide and extensive array of commercial real estate service offerings to help healthcare practitioners by negotiating and/or designing dental and medical healthcare office leases. As a result of the uniqueness of our expertise and the niche aspect of our offering, Cirrus works with customers all across Canada and the US on a daily basis. Cirrus was nominated as being one of Canada’s fastest growing companies by Profit Magazine.

Purpose

To perform a variety of administrative and support tasks to facilitate a well-organized office. Complete specialized computer tasks for Sales Operations as instructed by the Operations Manager to relieve team of certain essential routine responsibilities and to assist by finishing projects and workflows as requested to meet deadlines.  Works closely with an experienced peer group, under the supervision of the Operations Manager.

Duties and Responsibilities

Reception

  • Represent the company in a professional manner over the phone, with peers, and with external stakeholders.
  • Process all office maintenance requests.
  • Support the office by completing weekly responsibilities, both administrative and general tasks common to/for the entire company.
  • Complete objectives in a timely fashion to avoid any unnecessary interruptions to daily business.
  • Learn and acquire the knowledge needed to be able to meet the expectations for finishing all tasks as they are assigned.
  • Pick up and drop off mail at the post office. Sort and distribute incoming mail. Scan to inboxes or deliver hard copy when required.
  • Assist in mailings, stuffing and labeling.
  • Ensure copy/print rooms, conference rooms, and break rooms are neat and organized.
  • Create and maintain office and kitchen supply inventory.

Sales Operations Support

Provide administrative support for the Inside Sales Team such as:

  • Creating files for individual team members.
  • Managing and assigning incoming leads.
  • Building Market research reports for individual team members.
  • Creating reports as requested.

Entering and maintaining data within the CRM system:

  • Daily/Weekly compliance audits.
  • Maintain partner contact records.
  • Management of CRM cleansing tools; weekly account audits; scenario creation; reporting; automatic data cleansing; deduplication.

Event & Webinar planning:

  • Processing incoming seminar registrations via phone and email.
  • Preparation of packages for seminars, partner events and trade events.
  • Updating internal event schedule documents.
  • Daily updates of registration numbers to management.
  • Tracking attendance and processing CE Credits.

Responsible for managing the company knowledge base:

  • Creating new content as requested.
  • Information Audits – editing for relevance; deduplication.
  • Adding new workflow processes.
  • Training and Onboarding new employees to the system.
  • Work with managers and stakeholders to create content strategies unique for each department.

Other Duties:

  • Back-up/support to healthcare leasing team based on resource needs and their requirements.
  • Other projects and duties as assigned.

Skills and Qualifications

  • Bachelor’s degree in Business Administration or related field.
  • Previous healthcare related experience an asset.
  • 3 years of relevant coordination, analysis, and admin experience.
  • Proficient in MS Office Suite (PowerPoint, Access, Excel and Word).
  • Excellent written and verbal communication skills with the ability to professionally and comfortably interact with clients.
  • Business acumen, strategic thinking, problem solving/analysis and client focused.
  • Time management, detail-oriented and accuracy.

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Some evenings hours may be necessary.

Cirrus Consulting Group employees take pride in providing our customers around the world with solutions that are timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities.

Our environment is both challenging and supportive – we give employees the opportunity to develop their skills and do their best work.

Please submit your resume and cover letter to: careers@cirrusconsultinggroup.com with the Subject line: “OA – Last Name, First Name” 

Sincere thank you to all applicants, however only considered candidates will be contacted.